In August, PS1 conducted its first-ever member survey to better find out who we are, how we use the space, and what improvements we would most like to see. 190 people responded. The results are available here.
- Although member satisfaction is generally high, by far the largest complaint members have about the space centers on issues of cleanliness, organization, and tool maintenance. Concerns like these are sometimes dismissed as unsolvable given PS1’s loose, volunteer-run structure. But the frustration members feel about their inability to get work done in the space cuts straight to PS1’s mission of enabling people to create, and survey respondents had lots of viable suggestions for improving cleanliness, tool uptime, and the layout of the space.
- The main reasons that people join PS1 are, unsurprisingly, access to tools and to workspace. But the next most common reason is access to community, and many members seem to be hungering for more opportunities to meet, share projects, learn new skills, and interact face-to-face. PS1 should consider ways to foster collaboration.
- PS1 is not very diverse. 82% of members are white and 82% are male. In fact, PS1 seems to be growing less diverse over time: the group of members who joined in the past year are more homogenous than previous cohorts, although it’s impossible to tell from the survey what might be driving this trend (or if it even is a trend). Nevertheless, the survey does show that members of PS1 who are not white males cite social and cultural issues as needing improvement at a much higher rate than white males.
The full report contains a detailed breakdown of all the survey data, complete with pretty charts and fancy tables. Please read and discuss.